shipping & returns
- Handling Time
Orders are processed and shipped within 48 hours on working days after payment. Delays may occur during holidays or weekends. Diagnostic tools, software, HDDs, and SSDs are tested before shipping.
- Shipping Cost
Shipping costs are calculated based on your location and displayed on the product page. You can manually select your country if needed.
- Delivery Locations
We ship to most countries worldwide.
- Free Shipping
Items marked with “Free Shipping” are delivered at no extra cost. Light items (under 500g) are shipped via USPS, while heavier items are shipped via DHL.
- Shipping Options
– Express Shipping: DHL, UPS, FedEx (5-7 working days).
– Standard Shipping: EMS, Post, etc.
Note: For express shipping, ensure your address, phone number, and zip code are accurate. Remote areas may incur additional fees.
- Delivery Process
1) Order status updates after purchase.
2) We confirm shipping details via email.
3) Parcels are shipped within 2 working days (delays communicated promptly).
4) Tracking numbers are provided and emailed to you.
- International Duties & Taxes
Import duties are the customer’s responsibility for international orders. We adjust declared values to minimize taxes.
- Returns & Refunds
We accept returns within 30 days of delivery. Contact us for a return address and send items back in their original packaging for a refund. Refunds are processed within 5-7 business days after receiving the returned items.
- Exchanges
Exchanges are available within 30 days of delivery, subject to product availability. Contact us for assistance.
For more details, visit our Return Policy page or contact customer support.